Amazon Connect™ – Contact Center Solution
About Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Like contact center infrastructure that an enterprise would set up and manage on premises, Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries — via a chatbot — from their end customers.
Its self-service makes it easy to design contact flows, manage agents, and track performance metrics. There are no up-front payments or long-term commitments and because it runs on AWS, there is no infrastructure to manage.
Amazon Connect can also be used as a platform to augment an existing contact center by adding self-service functionality using chatbot services, outbound calling/notification or even IoT alerting.
Lightstream is one of the first Amazon partners to achieve Amazon Connect Go-To Consulting Partner.
The contact center solution that gives you a competitive edge
As an Amazon Connect Go-To Consulting partner, we’re ready to help you with an end-to-end contact center solution.
You’ll get a cost-effective and technologically advanced edge over your competition’s customer care capability.
Through our unique engagement model, we’ll envision, design, and help you implement an Amazon Connect solution that’s right for you.
We also provide ongoing management and support services to keep your customer care center operating optimally.
Lightstream can provide an analysis of your current on-prem contact center, discuss current and future state requirements and map those to Amazon Connect. There are over 300 ISV partners building solutions that integrate with Amazon Connect, we can help identify those that will provide new capabilities for your Cloud Contact Center.
Our team can integrate into your existing software development and DevOps processes and our team of certified CISSP experts will ensure your environment is secure and complies with your company’s cybersecurity policies.
Lightstream is also an Amazon Web Services – Advanced Consulting Partner and can assist your organization in assessing, designing and managing your cloud migration plan. And because Lightstream has partnerships with the world’s top Network Services Providers (NSPs) we can also design, implement and manage the complex interconnections between your connectivity providers and your Cloud Service Providers.
Moving to a cloud based call center solution may sound daunting.
We’ll help you align business and technical requirements with TCO analysis of moving to Amazon Connect. Most assessments can be completed in several days with larger complex engagements taking several weeks.
The best way to understand the strategic implications of Amazon Connect is through a Lightstream Envisioning Workshop.
We’ll introduce Amazon Connect, AWS infrastructure services, discuss 3rd party ISV Partners, demo examples of different features and review pricing models to deploy services.
Lightstream services customers around the country with sales offices covering the areas in dark blue.
Amazon Connect Bootcamps
We also offer 2-day Amazon Connect Bootcamps in various cities throughout the year.
The hands-on, lab-driven course provides you with a thorough understanding of core concepts related to the provisioning, configuration, and management of Amazon Connect.
Lightstream is an Amazon – Advanced Consulting Partner, and one of the first Amazon Connect Go-To Consulting Partners.